Service Support
24/7 in-house dedicated Helpdesk
At Optyma Integrated Security Systems we provide an in-house help desk that is manned 24/7 by dedicated staff with experience in your sector.
We embed dedicated client-supporting teams at every level so that our customers have a consistency of service and a single point of contact for all their support needs.
We can offer this high level of support because we employ our service and support teams directly rather than use contractors. This enables us to deliver an efficient, professional, and consistent service to our clients.
Our service teams deliver planned preventative services and routine maintenance as well as reactive maintenance support where our goal is to react to a customer’s problem and resolve issues the first time we visit a site.